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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Viola Hill

May 6, 2026

5  out of  5
rating by Viola Hill
"Summer was extremely knowledgeable. Very personable. She explained each policy to me and the cost. Her assistant Kalie Was also amazing. Their follow up Was amazing. I wish I would’ve found them a long time ago. I saved about $700 a year. Thank you for your hard work. Viola"
We responded:
"Mahalo Viola for your kind review. We appreciate your business and the referral we received from Rachel as well. We are happy to hear about your savings and aim to provide you with exceptional service on top of the great savings! "
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Gi Joung

May 4, 2026

5  out of  5
rating by Gi Joung
"Zoe was an exceptional agent and helped me with my issues very fast! Highly recommend great customer service!"
We responded:
"Mahalo Gi for your review. We are lucky to have Zoe in our office. She has always taken care of our customers with an exceptional level of professionalism and service. "
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Kelly Ralleta

May 2, 2026

5  out of  5
rating by Kelly Ralleta
"Summer helped me get my car insurance set up right away for a new car lease! She was thorough and full of aloha! Mahalo Summer!❤️"
We responded:
"Mahalo Kelly for the generous review. We are so thankful you took the time to share your experience with us. Congratulations on your new car!"
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jarret choy

April 30, 2026

5  out of  5
rating by jarret choy
"10/10 customer service from Summer and her team. I’ve had several claims recently and everyone that I’ve dealt with in Summers office made the whole process easy. This is very accommodating, responsive, and personable State Farm office. Would recommend"
We responded:
"Mahalo for your review! We know claims can be stressful and confusing. Although we don’t manage the claim in our office, we’re committed to helping guide you through the process and making it as seamless as possible. With a local agency, you always have someone you can call."
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Wilfred Higashi

April 29, 2026

5  out of  5
rating by Wilfred Higashi
"Very knowledgeable and helpful. Help us saved on our homeowner’s insurance premiums. Also has alot of parking. 😁"
We responded:
"Thank you, Wilfred, for your review! We’re so grateful for the open parking lot, which makes it easy for our customers when they come to visit us. "
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Chad Fukuoka

April 28, 2026

5  out of  5
rating by Chad Fukuoka
"Summer was very friendly and knowledgeable. She went through my vehicle insurance policy step by step, and also helped me set up a new life insurance plan for my long term future. Her staff were also very courteous, and were nice enough to provide chocolates that were a gift from one of their friends."
We responded:
"Thank you, Chad, for your review. We truly appreciate you taking the time to visit our office and meet with us. It was a pleasure getting to know you, and we’re glad we could share recommendations tailored to your needs."
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Kim B.

April 27, 2026

5  out of  5
rating by Kim B.
"Kailey is extremely helpful and very responsive! I highly recommend Summer Burnett as your agent for anyone who’s looking for car insurance."
We responded:
"Aloha Kim, thank you for the review and kind word. We hope your move to Hawaii went smoothly. Please let us know if there is anything we can do to help you during the transition."
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Vernon Y

April 24, 2026

5  out of  5
rating by Vernon Y
"Summer was helpful and knowledgeable. She helped me modify my home insurance and motorcycle policy to get great coverage at an affordable price."
We responded:
"Mahalo Vernon for the generous review. We appreciate your support and love to hear your feedback. "
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Kathy Arakaki

April 24, 2026

5  out of  5
rating by Kathy Arakaki
"I am a 20 year State Farm customer, and prior agent staff member. Met Summer and her staff and felt their sincere desire to take care of me and my family’s insurance policies. They put me at ease and I trust that they’ll be here when I need. Feel fortunate that State Farm has found our family, a warm welcoming agent and staff, making calling into their office pleasant. Zoe (staff), has efficiently run several quotes to find us the best rate available for replacing an auto and homeowner policy renewal. Grateful for the smooth transition to Summer’s Office and for the great service that we’ve received. Mahalo! Kathy Ginoza-Arakaki"
We responded:
"Aloha Kathy, thank you for your generous review. We truly appreciate your business and support throughout this entire process. We understand how important it was to ensure a smooth transition for our customers. We’re also grateful to Doug and his entire team for building such a beautiful community of loyal customers. We look forward to providing them the same level of excellent service they’ve always received. Mahalo!"
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Mike Bartell

April 23, 2026

5  out of  5
rating by Mike Bartell
"Helpful and friendly staff. Thanks!"
We responded:
"Thank you for the feedback! We loved having you in the office for a policy review. "
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Alvin Lee

April 17, 2026

5  out of  5
rating by Alvin Lee
"I had an excellent experience working with my State Farm agent, Summer Burnett. She made the entire process clear and straightforward from the beginning, which I greatly appreciated. Insurance can often be complex, but she took the time to review my policy and explain my options in a way that was easy to understand and never overwhelming. I especially appreciated how seamlessly she assisted me in adding an auto policy to my existing home policy. She clearly outlined the benefits of bundling, managed all the details, and ensured everything was set up accurately and efficiently. The result was both convenient and cost-effective. Summer is also highly responsive and easy to reach. Whenever I had a question, she provided prompt and helpful answers and was also willing to meet in person on short notice. It’s evident that she is committed to providing excellent service and ensuring her clients feel supported throughout the process. I highly recommend Summer for all your insurance needs. Like the slogan “Like a good neighbor, State Farm is there,” Summer is there for you."
We responded:
"Hi Alvin—thank you so much for your wonderful review! We truly appreciate your kind words and the time you took to share your experience. Thanks again for choosing us, and for allowing us the opportunity to review your policy. We’re here if you ever need anything in the future."
Profile photo of Jan Kimura

Jan Kimura

April 17, 2026

5  out of  5
rating by Jan Kimura
"Summer’s very customer service oriented. Does things for me in a timely fashion. Investigates if I can get lower premiums depending on my needs. Her staff also is helpful & gets back to me the next day if they don’t know the answer right away."
We responded:
"Thank you Jan for your positive review. We appreciate your support and great communication with us. If we don't know the answer right away, we will always work to get you an answer as soon as possible. Mahalo mahalo mahalo! "
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Lindsay

April 13, 2026

5  out of  5
rating by Lindsay
"I recently moved home to Hawaii and needed to transfer my insurance from my agent on the mainland. Kailey was super helpful making this happen and was patient throughout the timing uncertainties of shipping my vehicle. I appreciated her transparentness of my coverage costs, and especially the fact that she found unnecessary coverages my mainland agent had added to my account. Kailey is always friendly and nice to work with and I would recommend her to others!"
We responded:
"Mahalo for the amazing review, Lindsay! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. Welcome home to Hawaii!"
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Jon Niiro

April 10, 2026

5  out of  5
rating by Jon Niiro
"Highly recommend Summer and her team. Not only she is personable and experienced, she has a professional business background in finance and accounting! You will be taken care of!"
We responded:
"Jon, thank you so much for sharing your positive experience! I appreciate you taking the time to meet with me for a policy review. We loved hearing about your story and are looking forward to seeing you in the office again soon. "
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Sidney Bandy

April 7, 2026

5  out of  5
rating by Sidney Bandy
"Everyone was so helpful and kind! Really great service, really great people."
We responded:
"Mahalo Sidney for the review! We appreciate your business and kind words. "
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Darin Taira

March 27, 2026

5  out of  5
rating by Darin Taira
"State farm insurance has been there for me when I needed them the most they go above and beyond there duties to provide essential help with Lost and recovery thank you state farm for being there when I needed you most mahalos"
We responded:
"Thank you Darin for your generous review. We are happy to hear that you felt supported in a time of need. "
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Gary Chang

March 25, 2026

5  out of  5
rating by Gary Chang
"Summer and her staff was so helpful, thoughtful and understanding to my needs. She helped me save some money and gave me useful information on other things. I switched my car insurance and added to my homeowners. So glad I have her to help me with my insurance. Like a good neighbor, Summer is there."
We responded:
"Mahalo for the amazing review, Gary! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
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Kian Tollan

March 20, 2026

5  out of  5
rating by Kian Tollan
"I had a great experience working with Summer and Kulia. From start to finish, they provided exceptional service and made what can often be a stressful process feel easy and stress-free. Both Kulia and Summer are incredibly knowledgeable about all the options available and took the time to thoroughly explain everything in a way that made sense. Their communication was outstanding, often responded quickly, kept me updated every step of the way, and always easy to reach. On top of that, Summer and Kulia are kind, patient, and caring. I highly recommend to anyone looking for an insurance agent who combines real expertise with great people skills."
We responded:
"Thank you so much for your incredibly thoughtful review! We are truly honored to have you as a valued customer. Your kind words inspire us to continue delivering the best service possible. We look forward to maintaining and growing our partnership with you for many years to come."
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Lance Kimura

March 19, 2026

5  out of  5
rating by Lance Kimura
"Very prompt and attentive. Highly recommended!"
We responded:
"Mahalo Lance for your review. We appreciate your business and support. "
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D Sato

March 17, 2026

5  out of  5
rating by D Sato
"Summer and company are very friendly, professional, caring and thorough. They make the whole process very easy and explains everything to my satisfaction.❤️"
We responded:
"Thank you, Dwight, for the thoughtful review. We are happy to hear that we were able to have a positive impact on your insurance experience. "
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James Maynard

March 13, 2026

5  out of  5
rating by James Maynard
"Very helpful, great price.i started with kulia ended summer. Both enjoyable experience. I'm very happy.. 😃😃😃"
We responded:
"Thank you James for your review. We appreciate your business and look forward to working with you in the future. "
Profile photo of Skye Kalehuawehe

Skye Kalehuawehe

March 12, 2026

4  out of  5
rating by Skye Kalehuawehe
"Awesome customer service! Kailey was extremely patient, kind, and helpful throughout the entire process. To add, she was super quick with everything too! I really found this process to be smooth sailing and simple thanks to Summer and her team! Mahalo!!"
We responded:
"Mahalo Skye for your generous review. We appreciate your patience and diligent communication throughout the process. We are here to help with all of your future auto, home, life, and health insurance needs. "
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Rogelio Javillo

March 5, 2026

5  out of  5
rating by Rogelio Javillo
"Summer is professional and friendly in explaining my insurance needs. It's been a pleasure working with Summer."
We responded:
"Thank you for the amazing review, Rogelio! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. It was great to meet you, and we hope to see you in the office again soon! "
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Brian Ezuka

February 20, 2026

5  out of  5
rating by Brian Ezuka
"I had a very positive experience working with State Farm, specifically with Kulia Ho and Summer Burnett at the South King Street office in Honolulu. They were incredibly helpful in guiding me through business coverage considerations for a new venture I’m launching. Both were responsive, knowledgeable, and generous with their time, making sure I understood my options and next steps. I truly appreciated their professionalism and thoughtful support throughout the process. State Farm also insures two of my vehicles, and I’ve consistently received excellent service. It’s clear this team genuinely cares about their clients. Mahalo to Kulia and Summer for their continued support! — Brian"
We responded:
"Thank you, Brian, for such a thoughtful review. We appreciate that you considered us to help you with your new business venture. We look forward to working with you in the future. "
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Bree Soma

February 13, 2026

5  out of  5
rating by Bree Soma
"I’ve known Summer in a personal capacity for years and she is not only incredibly thorough, detailed, and driven, but is a woman of great character. If you need insurance, I have zero doubt she’ll service you with the UTMOST hospitality & quality."
We responded:
"Thank you, Bree, for your thoughtful review. We appreciate your support! "